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1. Return Window
You can request a return within 7 days of delivery if an item is defective, malfunctioning, incorrect, damaged in transit, or missing parts.
2. Wrong or Damaged Items
Report incorrect or damaged deliveries within 24 hours with clear photos or videos. Delivery or seller errors are fully covered by Techcore247 for replacement or repair.
3. Change of Mind
Opened or activated phones, laptops, and earphones are not eligible for change-of-mind returns. Unopened items with intact manufacturer seals can be returned within 7 days (restocking fees may apply).
4. Product Condition
Items must be in original condition. Returns are rejected if there is evidence of physical/liquid damage, drops, unauthorized repairs, software modification, missing accessories, or altered IMEI/serial numbers.
5. Phones & Smart Devices
Inspect your device thoroughly before activation or configuration. Once linked to personal accounts, change-of-mind returns are voided. Hardware defects are handled via manufacturer warranty.
6. Warranty Coverage
Covered items follow standard manufacturer terms (excluding accidental drops, cracked screens, liquid exposure, and power surges). Please retain your receipt as proof of purchase.
7. Refunds & BNPL Orders
Approved refunds take several business days depending on your financial institution.
8. How to Request a Return
Easily initiate your return request directly from your Customer Account Dashboard by navigating to your orders.
